Frequently Asked Questions
Everything you need to know about your Elavate Collagen experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy on all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your domestic return or exchange.
Are your materials sustainably sourced?
Yes, Elavate Collagen is committed to ethical fashion. We use premium, eco-friendly fabrics and partner with manufacturers who adhere to strict fair-labor standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
How do I know which size to choose?
Please refer to our comprehensive Size Guide located on each product page. Our garments are designed for a true-to-size fit, but we recommend sizing up if you prefer a more relaxed silhouette.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.